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Please Note

Please note that online orders may be delayed due to extensive out-of-town travel during festival season, which generally lasts from April-October. 
We thank you for your patience and will fulfill orders as soon as we are back in town!

Policies

Payment Policy

Accepted Methods of Payment

PayPal and Credit Cards via PayPal (Visa, Master Card, American Express, Discover)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy

Turnaround

Orders are processed and shipped Monday – Friday.  Orders placed on Friday, Saturday or Sunday will require additional processing time.  Processing time is approximately 72 hours.

Carriers

We use the following carriers to deliver our orders:

USPS (U.S. Postal Service)

All orders are sent from Baltimore, Maryland, U.S.A.

International mailing is available, however, please allow for extra shipping time.  Orders will be mailed via parcel post, which doesn’t offer tracking or delivery guarantee.  International orders can be expedited with delivery confirmation for an extra fee.

Finneran Jewelry has no control over shipping time and is not responsible for packages lost or damaged by mail carriers.  To ensure coverage for lost or damaged items, it is recommended that shipping insurance is purchased with your order.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Materials & Rates

All items are packaged in a gift box and sent in a bubble mailer so that they are well protected while in transit.

The rate charged for the shipping of your order is based on quantity, gift box(s), shipping materials and location.  Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Orders can be sent via express mail for an additional fee.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

Finneran Jewelry does not collect credit card information. Payment information is collected offsite on PayPal.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order shipping, and order contents data is stored on our server.

Order billing information is handled offsite on PayPal.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.


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